dissapointed/confused/stressed

I have been a loyal client for over a year, I have never been so dissapointed and confused before, usually when applying for a loan,once approved and accepted within hours the money reflected in my account, this time around it did not, I dont understand what went wrong..I .was impressed with the new system ie. otp's updates from bank etc,and not having to sign a mini booklet...its almost a full day now and still the money is not in my account....dissapointed indeed