1 reviews | Active since Aug 2010
CREDIT PROFILE RUINED BY ATLAS FINANCE
In April of 2020 I took an online pay day loan from Atlas Finance. The loan was paid on April 28 2020. In July of 2020 when i checked my credit report it showed a default on a loan from Atlas Finance, I called them and they told me that it shows that the loan is paid off on their side, They even sent me a paid up letter, twice. They told me that it takes about 60 days for the credit bureau to update records so I should check again after 60 days. I checked again after the 60 days and again it showed that i defaulted on a loan from Atlas. I kept calling and asking and I was told the same thing over and over again. I then called Transunion and they told me to call Atlas and get them to send me a paid up letter for the correct loan. I called and they told me that the problem was with Trans Union and not them. I called them again last week and someone finally had the sense to transfer me to their online department, and i spoke to a lady that told me that she cannot pick up my details on their system. I told her I was assisted by Ashleen and she told me to send Ashleen an email and she would call me back. I am still waiting. Ashleen has not even has the decency to email me back. I am now being harassed by debt collection companies for a loan that was paid off. I have been trying to get this sorted since July 2020. I cannot get credit anywhere because no one wants to lend a defaulter. My credit profile has taken a serious knock, all because Atlas cannot do their jobs properly. Hopefully someone will call to assist, because my life is seriously at a standstill
Thank you for bringing this matter to our attention, Please note that we will investigate the matter and feedback will be provided .
We apologise for any convenience this matter may have caused, It will be escalated for further assistance.
kind regards,
Thank you for bringing this matter to our attention, Please note that we will investigate the matter and feedback will be provided .
We apologise for any convenience this matter may have caused, It will be escalated for further assistance.
kind regards,
