charging extra or the funeral cover I know nothing about

I would like to lay a complain about the contract I got from Atlas branch in central city Mabopane, I app**** for a loan of 3200 over 3 months on 25/08/2017 and to my surprise I found out that there is a funeral cover and policy with family benefits that I did not apply for and I was told nothing about and I did not cover anyone in that funeral cover, I am not interested in taking a funeral cover or policy for that matter all I wanted was a loan, it shows the installment of R355 as Value Added products and R1467,81 as loan installment. The consultant who was assisting me was Martha Mashango Hlongwane. I sent an e-mail to their complaints manager and they promised me head office will contact me with regards to the cancellation of the funeral cover and no one called I sent a follow up e-mail on 31/08/2017 , and this was the response

Hi Mr Ndhlovu, We requested that Atlas Head Office get in contact with you on Monday. We will follow up again with them now and find out why no one has contacted you as yet. Kind regards Michelle Simpson on behalf of Silo Underwriting Managers (Pty) Ltd an authorized FSP - Nr 46471 Tel: (011) ********** Fax: ********** Website: www.siloum.co.za Till today the 12/09/2017 no one has contacted me or even said anything