TM
Thembinkosi M

1 reviews | Active since Sept 2019

17 May 2021, 13:00

Be carefully when doing business with ATLAS they will ruin your live

Incompetence *****s very bad service does not care about people and all they care about is money, money I took out a loan for R5100 2 months ago two debit orders went off for the amount 1665,96 then last month I asked for a settlement letter at they branch in selby next to Standard bank the lady by the name of Bright and her male colleague gave me the settlement letter which I have with me I then made paymene as per settlement letter I then request a paid up letter, Bright then tells me no they made a mistake on thy side that was a incorrect settlement amount I still need to pay more money....how is it that a company can give a customer a wrong settlement letter and then turn around and say no you need to pay more money because we made a mistake on our side I really need this paid up letter as I want to apply for something important urgently, but they dont care all they care about is make money even if its they fault....NO MORE DOING BUSINESS WITH THIS PEOPLE.....BE CAREFULLY I WILL ESCALATE THIS FORWARD IF NEEDS TO

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Replies (3)
TM
Thembinkosi M's update17 May 2021, 13:09
Reviewer Update
Thank you Melisa

For your respond melissa I have been communicating with you since Friday and you came back to me now and said you will furnish me with the paid up letter I will write a retraction upon receiving the paid up letter Thank you Melisa for your professionalism and respond
Atlas Finance
Atlas Finance's reply17 May 2021, 13:28
Official
Good day Thembinkosi

Thank you for bringing this matter to our attention .

The above compliant will be escalated  for feedback , please note that this is not how we do business .

We apologise for the distress this matter  may have a caused ,follow up will be done on the paid up letter .

kind regards,



TM
Thembinkosi M's update17 May 2021, 13:34
Reviewer Update
Good day

Thank you for your speedily respond, Melissa has rep**** and said she will provide me with paid up letter shortly