MF
Marlene F

1 reviews | Active since Nov 2014

13 Aug 2015, 08:04

Bad Service on its best

A few months back I went to Atlas Finance to take out a loan. First I qualify for R8000 and after they did a employment confirmation with my branch manager they told me that I only qualify for half of the amount. So I left, yesterday I went back as I needed money. Also asked for a certain amount, then they told me they must confirm employment with my HR with we struggled to get hold of, so they told me I must come back in an hours time, came back after 2 hours and the still hasn't got hold of him, I asked them nicely to please try again. Which they refused, I had to phone my branch manager and ask her to please ask the HR to phone Atlas Finance to please do a employment confirmation. After about 5 mins he phoned and did a confirmation. Then the told me again that I only qualify for half of what I wanted. Well I took it cause I needed money, then she brought me the contract and told me to sign, I told her that I first need to read through it, I don't know what I'm signing, then the consultant told me I must just sign she will give me a copy. Mean you don't just sign something. She didn't even told me when my first payment will go off. Won't recommend anyone to go there

0
Replies (1)
Atlas Finance
Atlas Finance's reply13 Aug 2015, 09:46
Official
Hello mferreira900,

We apologise for what must have been a frustrating experience.
As discussed telephonically, we will do an investigation and give you feedback today.

Once again, we apologise for the inconvenience and hope to resolve it to your satisfaction

Regards,

Atlas Finance Customer Care