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Nelisiwe N
1 reviews | Active since Dec 2023
24 Apr 2025, 11:58
Bad service
I app**** for short-term loan online and never received response. I contacted help desk and consultant checked system after 72hrs and advised that I await an outcome/feedback. I contacted them again after an additional 48hrs to ask for outcome and only was I informed that my application was unsuccessful due to verification documents not uploaded or lost on their system. I need to re-apply. The question is when she checked the system did she not see that the required docs are not uploaded/available and therefore what outcome was I waiting for. Terrible service standard they don't even deserve the 1 star I gave them
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Replies (2)0
Replies (2)
Atlas Finance's replyOfficial
24 Apr 2025, 13:19Hi Nelisiwe
A customer care consultant will contact you to resolve your query
A customer care consultant will contact you to resolve your query
Atlas Finance's reply24 Apr 2025, 13:19
Official
Hi Nelisiwe
A customer care consultant will contact you to resolve your query
A customer care consultant will contact you to resolve your query
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Nelisiwe N's updateReviewer Update
24 Apr 2025, 13:57Atlas Finance I'm utterly disgusted by your conduct. Now you tell me that you can expedite my application after I had processed a complaint. So you're giving an impression that for one to receive good service you need to complain first. Clearly your employees or whole department is malfunctioning and you need to expedite resolution to that problem. If you tell me your online department is problematic then pull it down from your website and focus on email applications only until the matter is resolved. Don't expect your potential customers to wait endlessly or keep begging you for answers simply because your online department is asleep
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Nelisiwe N's update24 Apr 2025, 13:57
Reviewer Update
Atlas Finance I'm utterly disgusted by your conduct. Now you tell me that you can expedite my application after I had processed a complaint. So you're giving an impression that for one to receive good service you need to complain first. Clearly your employees or whole department is malfunctioning and you need to expedite resolution to that problem. If you tell me your online department is problematic then pull it down from your website and focus on email applications only until the matter is resolved. Don't expect your potential customers to wait endlessly or keep begging you for answers simply because your online department is asleep