Bad Service

I am extremely disappointed with your online service – what a waste of time. I will seriously not recommend Atlas Finance to anyone based on this experience.

First, I was contacted by a consultant named Tarryn on Thursday, who informed me that I had been pre-approved and only needed to send my September and November bank statements along with my ID, which I did. I followed up promptly on Friday and Saturday to inquire about the progress, but the response time was terrible. This morning (Monday), I asked again about the process, and a consultant told me I needed to send my September bank statement in full, which I did.

After submitting it, I again asked for an update, and only after several hours did I receive a response stating that my documentation was incorrect. I was told I would need to redo my application or visit a branch.

Honestly, Atlas Finance, this experience has been frustrating. Your staff should be better equipped to handle this process, and not even one sincere apology was offered. All my time has been wasted. I could have gone to another provider and been sorted in much less time.