Bad Service

Horrible Service received, when applying for a loan. I did my loan application yesterday with them, gave them my three months bank statement and payslip as they requested. This morning the agen called me to confirm if the money has been, I responded to say no money has been. I then asked which account did he use, he says he according to him he can see that I have two bank accounts with fnb. My thing I sent bank statements with the correct bank account number, why was that not used?? The loan amount his referring not received by myself, now who is responsible to pay the loan when the money was not received??? I was dealing with Moeketsi from Atlas Finance, please help me hello Peter. According to me it's negligence from his end for not updating the system with the correct banking details, he used assumption to pay into the incorrect bank account.