SS
Sweet S

1 reviews | Active since May 2015

20 May 2015, 14:04

Atlas **********!!

I have never been so disgusted by service before in my life!! working in a customer service environment i know how to treat clients or what is expected of me when providing a financial service.<br> <br> when i took out the loan with Atlas i requested that payment installments should be taken on the 27th of each month. the consultant who helped me was quick to agree but with the 1st payment the installment was taken out on the 19th!! a month later I went to the offices and requested that they change the deduction date and i was assured that it would be fixed!!<br> <br> Its 5 months down the line and nothing has been done. I was called by a Manager Selby- who was so rude to me and told me if i paid my installments we wouldn't be in this situation. <br> I have asked countless times for a settlement letter as I am no longer interested in doing any kind of business with these **********.. but still no one responds to me.<br> <br> Atlas does this to their clients, they debit on incorrect dates so that they don't receive premiums then they blacklist you and list you on ITC so that you can not get any finance and hopefully keep coming back to them!<br> <br> They should NOT be in business!!!

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Replies (1)
Atlas Finance
Atlas Finance's reply22 May 2015, 13:17
Official
Hello noni.ndimande@,

Our sincere apologies for the inconvenience caused.

As per our telephone conversation, you will be contacted shortly by the manager responsible for this region who will rectify the situation.

Once again, we apologise for the understandable frustration that this has caused you

Please don't hesitate to be in touch via telephone

Regards,

Atlas Finance Customer Care