Atlas Finance – Paid-up loan still reflecting on my credit profile

Good afternoon my name is Mojabeng Nathalia Mkhehlane. I am lodging a formal complaint regarding an account I had with Atlas Finance.

I fully settled my loan on 18 February 2026, however the account is still reflecting on my credit profile, which is negatively affecting my credit score and my ability to access credit.

In terms of the National Credit Act, credit providers are required to submit accurate and updated information to credit bureaus. Once an account has been settled, the credit provider must ensure that the information held by credit bureaus is updated to reflect that the account is paid up and closed.

Atlas Finance’s failure to update my credit profile is inaccurate credit reporting, which is in conflict with the obligations placed on credit providers under the National Credit Act.

I therefore request that Atlas Finance immediately update all credit bureaus to reflect that this account has been fully settled and remove the listing from my credit profile without delay.

If this matter is not resolved within 24 hours, I will proceed with the following steps:

Lodge a formal dispute with the credit bureaus, including TransUnion, Experian, Compuscan, and XDS for incorrect credit reporting.

Submit a formal complaint to the National Credit Regulator for failure to comply with obligations set out in the National Credit Act.

Provide proof of payment confirming that the account was settled on 18 February 2026.

I expect Atlas Finance to urgently correct and update my credit record and confirm once the listing has been removed or updated to reflect that the account is fully paid and closed.