Atlas Finance *********** Customer Care - ITC issues for paid up loans.

Taken a loan with Atlas May 2020. Loan was paid up , but it is still reflecting as being open and in arrears. Spoken to Sagrie at the Ballito branch and was told that they have sent emails through to customer care to rectify. and it was customer care that does the ITC issues and not the branch anymore. It was out of their hands. I have a trail of emails i have sent through to customer care as well since last year, (Palesa) with no assistance as all. A lady by the name of Melissa (tried to assist) once again forwarded my email through to Palesa, And guess what, no communication from the team responsible for sorting this out. Its as if their customer care does not even exist. What infuriates me even more is that the more recent loans that I have taken and paid up, are also reflecting as open making it seem that I am over indebted according to the ITC report. Someone that gets paid for not doing their job at the expense of their valuable clients.