Annoyed Client

My payment did not go in December, but January a payment went off. However, not even two weeks, my consultant instructs them to hand over my account. I had a month end loan,bare in mind, meaning that you cannot get a new one if the current loan wasn't paid. So I phone in trying to rectify the matter, however, I get messaged by 2 different law firm companies expecting totals that I never even initially received, so the interested added is 100℅? And apparently I have three unpaid loans, so did I manage to keep getting loans if that was the case? ! Then, I made contact with Atlas and both law firm companies and they could not give me anything in black and white, proving to me how we got to the total which they demand I pay, I have proof of payment for all payments going off except for the December yet a deduction was made in January! I do my part and escalate the matter to be investigated cos right now I don't know who to pay firstly and the totals are beyond what I received with added interest of 60% for what? So after complaining, I received a message regarding the correct details of the company and the amount needed to be paid (the amount was now corrected), a day later, another email reminding me to pay but it's again to the law firm, and then to bank details don't even match with the law firms name... So right now, Im stuck, I reported the matter to NCR as well to the Credit Ombudsman, I'm taking accountability as I hate unpaid debt but what the heck is happening now? I regret dealing with Atlas and would not recommend them to anyone, my consultant also **** via email and couldn't be forth coming, yet she pretends nothing is wrong and doesn't even explain to me that she escalated the matter to lawyers. After the payment went through in January, she emails to say u qualify for a new loan and few hours later was when the lawyers messaged me for the first time, when asking her what's happening, she says the system is offline, but at that time she was unaware that I already knew about the mess up she made, then the next day she says the account is in arrears I leaving no details of where to pay etc, she just says pay in the money quickly and you can get another loan! This is unprofessional, ********* and unfair, best of all, no one can give me a correct answer on what to do! So I'm headed to the branch hoping for a solution! Cos right now it's more frustrating wanting sort this out but you don't know to who and what is going on at this point....