SS
SHAZIE S
1 reviews | Active since Dec 2021
20 Dec 2021, 09:05
Angry and Disappointed
i have had a disappointing experience with Atlas and i would not recommend anyone to borrow from this company.
i have had two one months loans with the company and they never updated my credit profile. when i contacted them i was told that it takes 21 days to update a one month loan after payment.
The reflection reflect as if you have ongoing or unsettled loan. This affect the credit scoring.
Helpful (0)
Replies (4)0
Replies (4)
Atlas Finance's replyOfficial
20 Dec 2021, 09:25Good morning
Thank you for bringing this to our attention
This matter will be send for assistance , we apologize for any any inconvenience.
kind regards,
Thank you for bringing this to our attention
This matter will be send for assistance , we apologize for any any inconvenience.
kind regards,
Atlas Finance's reply20 Dec 2021, 09:25
Official
Good morning
Thank you for bringing this to our attention
This matter will be send for assistance , we apologize for any any inconvenience.
kind regards,
Thank you for bringing this to our attention
This matter will be send for assistance , we apologize for any any inconvenience.
kind regards,
SS
SHAZIE S's updateReviewer Update
20 Dec 2021, 15:47from 8:39 am when i sent the first email, called to follow up i do not have any feedback.
i mean a simple communication means a lot to the customer.
it only takes less than 2 hrs for Atlas to register a credit on a person's profile. but updating after it takes forever!!!!!
i mean a simple communication means a lot to the customer.
it only takes less than 2 hrs for Atlas to register a credit on a person's profile. but updating after it takes forever!!!!!
SS
SHAZIE S's update20 Dec 2021, 15:47
Reviewer Update
from 8:39 am when i sent the first email, called to follow up i do not have any feedback.
i mean a simple communication means a lot to the customer.
it only takes less than 2 hrs for Atlas to register a credit on a person's profile. but updating after it takes forever!!!!!
i mean a simple communication means a lot to the customer.
it only takes less than 2 hrs for Atlas to register a credit on a person's profile. but updating after it takes forever!!!!!
Atlas Finance's replyOfficial
21 Dec 2021, 08:34Good morning Sharon
Apologies for the delayed response, please be advised that your inquiry /complaint has been escalated to the to for updates .
You will be contacted by one of our customer care agents for further assistance
Warm regards,
Apologies for the delayed response, please be advised that your inquiry /complaint has been escalated to the to for updates .
You will be contacted by one of our customer care agents for further assistance
Warm regards,
Atlas Finance's reply21 Dec 2021, 08:34
Official
Good morning Sharon
Apologies for the delayed response, please be advised that your inquiry /complaint has been escalated to the to for updates .
You will be contacted by one of our customer care agents for further assistance
Warm regards,
Apologies for the delayed response, please be advised that your inquiry /complaint has been escalated to the to for updates .
You will be contacted by one of our customer care agents for further assistance
Warm regards,
SS
SHAZIE S's updateReviewer Update
21 Dec 2021, 14:32Good day,
I have not yet received feedback in regards to my Inquiry.
i have received a phone call from customer service and still not satisfied with her feedback.
One thing i do not understand is, why does it has to take so long to update the credit profile of the customer, while it does not take 2 hrs to add a new loan on the credit profile.
I totally understand that perhaps based on the fact that one is having a Three months loan or Two months( terms) it might take long to update. but as for a one month loan, it is ridiculous!!
The fact still remain, you are giving false information about your customer!!! when one had three/ four loans in the past it needs to be updated once they have settled. that is the matter of seven days or less.... but with Atlas it seem to be a problem
i have been receiving messages from Atlas about referrals, i do not wish to receive them any longer, in fact i request that you remove my name from your marketing data base.
it is a pity that you do not value your customer and do not foresee myself being your customer in the future !!!!!
you might not value me as individuals, yet stats will never lie. Atlas is the worst company to borrow from !
I have not yet received feedback in regards to my Inquiry.
i have received a phone call from customer service and still not satisfied with her feedback.
One thing i do not understand is, why does it has to take so long to update the credit profile of the customer, while it does not take 2 hrs to add a new loan on the credit profile.
I totally understand that perhaps based on the fact that one is having a Three months loan or Two months( terms) it might take long to update. but as for a one month loan, it is ridiculous!!
The fact still remain, you are giving false information about your customer!!! when one had three/ four loans in the past it needs to be updated once they have settled. that is the matter of seven days or less.... but with Atlas it seem to be a problem
i have been receiving messages from Atlas about referrals, i do not wish to receive them any longer, in fact i request that you remove my name from your marketing data base.
it is a pity that you do not value your customer and do not foresee myself being your customer in the future !!!!!
you might not value me as individuals, yet stats will never lie. Atlas is the worst company to borrow from !
SS
SHAZIE S's update21 Dec 2021, 14:32
Reviewer Update
Good day,
I have not yet received feedback in regards to my Inquiry.
i have received a phone call from customer service and still not satisfied with her feedback.
One thing i do not understand is, why does it has to take so long to update the credit profile of the customer, while it does not take 2 hrs to add a new loan on the credit profile.
I totally understand that perhaps based on the fact that one is having a Three months loan or Two months( terms) it might take long to update. but as for a one month loan, it is ridiculous!!
The fact still remain, you are giving false information about your customer!!! when one had three/ four loans in the past it needs to be updated once they have settled. that is the matter of seven days or less.... but with Atlas it seem to be a problem
i have been receiving messages from Atlas about referrals, i do not wish to receive them any longer, in fact i request that you remove my name from your marketing data base.
it is a pity that you do not value your customer and do not foresee myself being your customer in the future !!!!!
you might not value me as individuals, yet stats will never lie. Atlas is the worst company to borrow from !
I have not yet received feedback in regards to my Inquiry.
i have received a phone call from customer service and still not satisfied with her feedback.
One thing i do not understand is, why does it has to take so long to update the credit profile of the customer, while it does not take 2 hrs to add a new loan on the credit profile.
I totally understand that perhaps based on the fact that one is having a Three months loan or Two months( terms) it might take long to update. but as for a one month loan, it is ridiculous!!
The fact still remain, you are giving false information about your customer!!! when one had three/ four loans in the past it needs to be updated once they have settled. that is the matter of seven days or less.... but with Atlas it seem to be a problem
i have been receiving messages from Atlas about referrals, i do not wish to receive them any longer, in fact i request that you remove my name from your marketing data base.
it is a pity that you do not value your customer and do not foresee myself being your customer in the future !!!!!
you might not value me as individuals, yet stats will never lie. Atlas is the worst company to borrow from !