mC
mariska C
1 reviews | Active since Mar 2015
11 Mar 2015, 19:42
weerluise
Ons is op verof en gaan tans tuis by atkv hartenbos .ons is al n week hier die handoeke of bedegoed word nie geruil ni .dis so erg dat ons dink dis weerluise wat ons gebyt het want almal van ons het di klein byt merke orals op ons. Die plek sien ons nooit weer Mens sal dink teen n R1000 n nag sal hulle tenminste die bedegoed sal ruil nee dis n vuil oord di Nooit ooit weer.Die warmwater swembad wat n grap behalwe die feit dat jy mut betaal om in te gaan .Dis koud en baie baie vuil water
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ATKV's replyOfficial
20 Nov 2015, 09:04Hello mcmcoetzee,
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Best regards,
ATKV's reply20 Nov 2015, 09:04
Official
Hello mcmcoetzee,
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Best regards,