VERY BAD SERVICE FROM THE TEAM OF ATKV STAFF

THE 29 MAY 2015 I BOOKED TWO NIGHT STAY AT ATKV. ON MY FRIST NIGHT STAY OUR BATHROOM WAS FLOODED THAT UNIT WAS UINT NUMBER 60 6 SLEEPER UNIT [UPGRADED] WE WENT TO A STAFF MEMBER AND TOLD HIM ABOUT THE FLOOD AND HE SAID HE HAVE LOOK OR HE SEND SOMEONE TO THAT UNIT BUT IT NEVER HAPPEND . ON THE DAY OF DEPARTURE I LEFT MY BACK PACK AND SHOES IN THE ROOM. SO I HAVED EMAIL LYDIA TO PLZ CHECK IF MY GOOD ARE THERE.AS PER EMAIL SHE AS CONFRIMED IT WAS THERE I MUST SEND A COURIER COMPANY TO PICK UP.I WAS EXCITED BUT TO CONFRIM I ASK HER TO CHECK IN MY BAG IF MY CAMERA AND LENS WAS IN AND SHE REPLY NO WE ONLY FOUND A SHOE.I ASKED LYDIA TO SEND ME LETTER SAYING MY GOOD WAS NOT FOUND FROM T MANGMENT UP TILL TODAY THERE IS NO REPLY FROM ANY STAFF MEMBER.AND THE ONLY OUTSIDER THAT CAME IN THAT HOUSE WAS THE STAFF OF THAT RESORT.I HAVE BOOKED THAT RESORT VERY YEAR BUT THIS WAS WORST HOILDAY I EVER HAD.