1 reviews | Active since Apr 2012
Useless!!!
I book a weekend away at their Resort with myself and my new partner to have a fun full weekend at your Klein Kariba resorts. We experienced really bad service.<br> 1. We when to eat at the restaurant on Friday night the 6 November, and got no service from the waiter we help our self's played the bill and left. My plan was not to make food for the weekend. Saturday we when to town and bought food.<br> 2. Our flat was never cleaned the entire stay and we were not given any fresh towels.<br> 3. We had no toilet paper in the room, we did phone the manager on duty Saturday night and nothing happened my partner said this Person was not very friendly. We went to the shop in the resort and bought. <br> My new partner and I was not very impressed for the price we paid R1250 per night .We left at 10 am on Sunday the 8 November <br> <br> <br> I just want to thank you for a very bad experience. <br>
The resort apologizes for any inconvenience. The resort is a self-catering resort and units are not fully serviced daily. Amenities within each unit are not replaced and stocked daily.
In terms of your experience at our restaurant, we have followed up with the restaurant manager and the server involved and we will take the necessary steps to ensure this experience is not repeated as this is not acceptable.
Your satisfaction, as our guest, is very important to us and we regret the bad experience you had at our resort.
Best regards,
The resort apologizes for any inconvenience. The resort is a self-catering resort and units are not fully serviced daily. Amenities within each unit are not replaced and stocked daily.
In terms of your experience at our restaurant, we have followed up with the restaurant manager and the server involved and we will take the necessary steps to ensure this experience is not repeated as this is not acceptable.
Your satisfaction, as our guest, is very important to us and we regret the bad experience you had at our resort.
Best regards,