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chantal M

1 reviews | Active since Nov 2015

07 Nov 2015, 10:34

this is not right

my parents made a booking for accommodation for 2 Nov in and check out 6 Nov. they could not make it so we called them to change the booking to my name (from A stonehouse to C malan ) and they did not... we called to check in on sunday a day earlier we did so, monday when we paid they said we don't qualify for the under 35 special for november witch is ******* we are both under 35 and according to them the spacial

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Replies (1)
ATKV
ATKV's reply11 Nov 2015, 06:22
Official
Hello chanamalan,

Natalia Management apologise for any inconvenience caused during your booking. We are awaiting your feedback regarding the employee responsible. As agreed on Sunday, the discount amount will be transferred to your bank account as soon as possible.

Trust you find this in order, and look forward to your next visit.

Kind regards
Natalia Management.

Best regards,