Pathetic Service

Made booking , received confirmation and quote, paid deposit, and later balance a month before the time, only to arrive at the resort being assisted by unfriendly, unsympathetic , unprofessional staff and duty staff that cannot make a decision based on what they see on the screen, staff need to realise the following, it is us ,the public using these facilities at the excessive rates and never available accommodation , that keeps the resort running, without the membership fees and accommodation rates being deducted annually that keeps it staffed, yet they treat people like ****, as if they own the resort, PATHETIC SERVICE, mailed Schalk but will also net get response, this is how furious i am as i am looking for contact details of their MD, Directors, CEO