FH
Frikkie H
1 reviews | Active since Mar 2014
15 Apr 2015, 10:58
INSUFICIENT BOOKING LEADS TO ELDERLY DISCOMFORT
WHEN BOOKING WERE MADE, A SPECIAL REQUEST WAS MADE FOR ACCOMMODATION CLOSE TO ENTERTAINMENT CENTRE DUE TO WALKING DISSABILLITY OF ELDERS. WE HOWEVER RECEIVED ACCOMMODATION FURTHEST FROM ENTERTAINMENT AREA, WHICH RESULTED IN HIRING OF A WHEELCHAIR. UPON ARRIVAL, NO REQUEST WERE NOTED. THE \ LUXURY "ACCOMMODATION WERE ALSO NOT UP TO STANDERD. """
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ATKV's replyOfficial
20 Nov 2015, 09:03Hello HLFHARDING,
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
ATKV's reply20 Nov 2015, 09:03
Official
Hello HLFHARDING,
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.