1 reviews | Active since Jul 2016
********** customer service s****s and rules around bookings.
<p>I initially booked a weekend stay at the Goudini spa resort, already as a member its so hard to get a booking so i waited until after the school holidays.</p> <p>The booking agent confirmed availability only for me to get a mail the next day stating they changed their booking to only accept 4 night min stay due to a school holiday on the 8th August. </p> <p>The unit head advised me that their business runs on supply and demand and thats just the way it works. </p> <p>This establishment have no value of customer service or CPA laws because they cant even point me in the direction of where these terms are listed on their site.</p>
Thank you for your feedback. All feedback assist us in improving our customer service.
In this instance, our service was not up to our usual high standards, and for that, we apologise.
While the booking agent was correct in that the weekend of 6 August is considered a long weekend and therefore the full 4 nights need to be booked, the timing of the communication regarding the change was inconvenient and frustrating to you, for which we apologise.
Your complaint will be forwarded to the resort for further feedback which we will post here once received. The booking agent will also be brought up to speed with regards to where the terms and conditions can be found on our website. Our terms and conditions can be found here: http://atkvresorts.co.za/terms-and-conditions.
Thank you for your feedback. All feedback assist us in improving our customer service.
In this instance, our service was not up to our usual high standards, and for that, we apologise.
While the booking agent was correct in that the weekend of 6 August is considered a long weekend and therefore the full 4 nights need to be booked, the timing of the communication regarding the change was inconvenient and frustrating to you, for which we apologise.
Your complaint will be forwarded to the resort for further feedback which we will post here once received. The booking agent will also be brought up to speed with regards to where the terms and conditions can be found on our website. Our terms and conditions can be found here: http://atkvresorts.co.za/terms-and-conditions.