EB
Eleanor B

1 reviews | Active since Dec 2015

16 Dec 2015, 13:37

Disgusted & Dissapointed

We checked in to berg huis nr 7 on the 11.12.15 on arrival the stoep was filthy, i also moved the 2 single beds together as my 18 month old sleeps inbetween us.. Under the bed was filthy including a Sanitary pad. I wanted to pack our clothes in the cupboard, and the cupboards were filthy i had to clean them out myself. That night it rained.. It leaked in through the roof so the floors were wet. That morning when we thought they would come clean, they only washed the dishes leaving the floor filthy. I ******* was not removed on the stoep, the ******s through it out numerous times and we had to clean it. The stoep wasnt even swept. We had to phone reception to ask for them to come clean!! The only wash dishes... We never recieved clean towels in the 3 days we were there. Children are out of control and ride like hooligans on their bicycles infront of cars. The stoep has no cover for when it rains (we had to braai in the rain) the view of the water from the restaurant is disgusting bottles, papers even a broken wine glass!!! Shooting of the ******s and ******s with a paintball gun..!!!!! Only 1 little cold swimming pool in the whole resort and plenty boiling pools on 40+ weather?

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Replies (1)
ATKV
ATKV's reply22 Dec 2015, 14:58
Official
Hello eleanoredb,

Baie dankie vir u terugvoer rakende u ondervinding by Klein-Kariba.

Dit is altyd vir ons sleg om uit te vind dat ons gaste nie 'n positiewe ervaring by ons gehad het nie, ongelukkig het ons eers Sondag gehoor van die probleem en kon ons nie onmidellik aandag daaraan gegee het nie. Ons wil u egter verseker dat die probleem met die onderskeie department bestuurders opgeneem is en reeds aangespreek is.

Ons wil u egter bedank dat u vir ons die terugvoer gestuur het sodat ons die nodige regstellings kan maak om sodoende ons diensvlakke te verbeter.

Vriendelikge groete