Customer Service

We had a very disrespectful and unpleasant experience. We have been loyal ATKV members for 28 years, and have never experienced such poor level of customer service and such a disregard for their loyal paying customers.

While the Artist was performing in the very cramped hall, with half of the resort denied access due to space constructions, we went to the outside warm pool to sit and relax at the abandoned picknick spots next to the food stands, where the security approached us and requested that we not smoke the hooka as well as move our cooler boxes, which we did without a fight.

We then respectfully requested to speak to the supervisor just to ask if we may smoke at the designated area as we and many other have done this in the past week, but when the "Supervisor" arrived, he was so rude and started attacking and rasing his voice, arrogantly arguing with one of the ladies, without having a reason. Aggressively standing over the lady, alongside two other security gaurds making her feel uncomfortable and threatened, not even giving us a chance to ask him a simple question.

He then continued in a heated argument with one of the gentleman, and threatening to throw us out and stating that he we are welcome to cancel our membership with the ATKV.

If this is the level of disrespect that is paid to your loyal customers then we will certainly not be returning to Klein Kariba.

We will not recommend this resort to other members and non members as this has left a bitter taste in our mouths.