kK
karin K

1 reviews | Active since Mar 2014

04 Sept 2015, 13:17

Buffel****rt dont refund deposit

13 April 2015 we booked ATKV Buffelspport Rustenburg for October holiday. May 19th we were told to pay deposit R3900 immediately or lose booking. Deposit paid 20th May.<br> August had to cancel booking. Contacted resort 27 August tell about cancelling would like deposit back. They answered NO, we must look at the cancellation clause. I had a look, it stated: if booking is cancelled more than 30 days before start date, you lose 25%. I told them what it says.<br> They said they can rent the place out, IF successful, they can pay me back, otherwise, NOT. Chantel said that I must remember, the unit might NOT rent out, as lots of units available. <br> She contacted 28th August, stating they can refund, less 25%, asked our bank details. I send bank details. On the 2nd September I asked for feedback. 4th September not yet heard a word from them?<br> 3rd of September contacted them via another email, booking 6 bed place (exactly same that we just cancelled) They answered, only have 4 bed units available. Meaning, our unit that we cancelled, already rented out, still they will not give us back our deposit.

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Replies (1)
ATKV
ATKV's reply06 Oct 2015, 07:42
Official
Hello karindewald,

Hi Karin.

Our apologies for the late reply.

I have investigated your query and understand that a refund was paid. I do however understand that your experience was not good.

We have communicated the importance of correctly applying the terms & conditions to all our reservations staff and trust that we will be able to avoid situations like this in future.

Should you decide to visit one of our resorts in future, please contact us on *** and we will gladly make good for your poor experience.

Kind regards

ATKV-resorts