BAD SERVICE NO RESPOND

I phone a few times your office without any success... I even sent a WhatsApp to your WhatsApp number on the 2 April 2021 NO ONE REPLAY BACK. I sent an email to *** on the 28 April 2021 and on lede.atkv.org.za on the 5 March 2021 no one replay back. I saw on my bank statements you debited my account of the amount of R95.00 on the 15 February 2021. On the 26 March 2021 ATKV debited my account of the amount of R190.00 why did you deduct it double and why on the 26 of March 2021? The agreement I sign was for the 15 of every month because I am getting my salary on the 15 of each month now all of a sudden ATKV deduct it on the 26. I saw ATKV deduct again on the 28 April 2021 R95.00 from my account. Why on the 28 if the 26 April was a normal working day WHY? I have a few questions why do you deduct it now on the 26 and 28 and not anymore on the 15 as agree and why did you deduct R190.00 on the 26 March, I saw there was funds available in my account on my bank statement. In the beginning when I apply to be a ATKV member in Oktober 2020. I ask where is my ATKV membership card and apparently you guys went over to a new system and according to that you don't give out membership cards anymore. It was a struggle to get my membership number from ATKV because no one answer the phones when I call.