1 reviews | Active since Jan 2014
Bad Attitude, Booking
My husband made a booking at Eiland Spa in 28 April for May and specified for us to have a double bed in the chalet. While checking in at the Spa on 22/05/2015 and discovering that we had single beds in the chalets. We then went back to the receptionist that assisted us(Atian)when we told him about the issue he cared less, and didn't have no respect towards us at all. We tried to explain that we specified during booking and he needed to come up with a solution for the problem, he also said there were no other chalets available because the resort was fully booked. He also said we can take our money and leave. He was not interested and shifted his attention to other guests that walked in and he just ignored us. We went back to our chalet and just decided to make do with what we had, after some time the same receptionist came to our chalet to offer us another chalet with double beds but we had unpacked already and refused. This resort is beautiful but because of the bad attitude and ****** in the atmosphere its impossible to just relax and enjoy yourself.90% of the boards are still written in Afrikaans and its frustrating to think that such places still exist under our NEW democracy.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.
Firstly, we would like to apologise for not addressing your complaint sooner through this website. By taking the time to lodge your complaint, we did not show the necessary respect to respond to your complaint in a timeous fashion.
Secondly, due to the time that has passed between lodging your complaint and this response, we felt that it may be better to offer you a better experience at our resorts rather than directly addressing your original complaint which we can no longer effectively resolve.
Because we value all our guests, we would like to offer you a once-off 30% discount at any of our 7 resorts for any booking (8 people or less) valid until 30 September 2016 with the only condition that this offer is subject to availability. When you book, we will also throw in a free bag of firewood, bag of ice, 2L milk and 2L Coca-Cola as well as a 25% discount on a meal (8 people or less) at our Koswerf restaurants (not available at Hartenbos). This offer is available to our members and non-members alike who posted complaints to HelloPeter prior to 1 June 2015. This offer is not transferable.
Please contact *** to take up this offer.