BAD ATTITUDE AND MISTREATMENT ATKV BUFFEL****RT. ADMIN AND MANAGEMENT

Good day Everyone I am a member of the ATKV but will after this horrible experience cancel my membership. I don't think they will mind. What happened was when my sister went to check in on sunday 24.12.2023 for the accomodation, which by the way was fully paid, on member rates, she was accused of committing ***** as i who is the main member, was not present or checked in myself. The resort managers, are rude and arrogant and has to learn the value of client relationships and how to treat a client, Long story short, the manager, a guy, let them check in after i told him i will be there on christmas day to discuss the matter. I booked in may, i told hte person who took down the booking that its for my sister, who is a single mother, strugging to raise 2 kids, my mother, my other sister and my daughter- totalling six. Ok so all along ATKV had knowledge that someone else apart from me will check in. Now they want to play the card that i should know as per clause 7 of their terms and conditions, yes i can read, i have a degree...... no where in their terms and conditions did it state that if i fail to occupy the accomodation the entire week, i will lose my membership discount, which by the way is paid for by way of monthly debit orders. I have timeshare with suncity, mabalingwe etc. all gold crown 5 star resorts, i have countless occassions booked for other family and friends for well deserved breaks, never ever were any of them treated the way the staff at ATKV Buffel****rt treated them, and me quite frankly. Do you want to tell me, i am not allowed to book a vacation as a christmas gift for someone? or what if i did occupy and had an emergency and had to rush back, and what if, i informed them a day or two before check in that i was unable to occupy myself, what would have happened, would i have been told that oh we now keep your 17k you paid? nice hey, they then pocket my money and re-book the unit to someone else. making double? maybe that is the reason they treat clients with utter disregard. My mom is elderly, the male manager told them they can cut through the golf course for a short cut to the pool as they are on the far side of the resort, then the staff at the heated indoor pool tells them they must pay for walking through there? is that how they "manage it". by charging these extra charges? really. I have been booking at ATKV resorts, especially this one, for a long time. But i will not anymore. My mom who is elderly and have a disability in her one leg, must now walk approximately 3-4 km's with her bags, to wait on the outside for uber, as i was told they need to be out today, because i did not comply, by being there myself to occupy the unit? Unless i pay a furhter R2900?. Insane, totally insane. and all Headoffice does is pass the message on to the resort. The resort and their managers dont know how to deal with it, and dont knowl how to deal with clients. period. I guess losing me as guest will not harm them, they make plenty more money. i do my bit for society daily, including allowing my sister who is a single struggling mother with two boys to get a break. something they dont seem to understand, in my line of business the customer / client is always right.