ATKV Buffel****rt incompetence/ false advertising

It saddens me to write this article about ATKV Buffel****rt as we have always enjoyed our stay. One thing we do not stand for is false advertising and misleading. So on 29 May 2020 the had an competition on facebook where you had to post memorable times at the resort an stand a chance to win a midweek vacation. On 12 June 2020 I received an notification on facebook to congratulate me as I was the lucky winner. On 15 June 2020 I received an email from Therien Taljaard where she congratulated me once again and to inform me that the resorts marketing coordinator/manager wil be incontact with me regarding my price. A little while later on the 15 June 2020 I received an email from Reyno Wepener to congratulate me an inform me that I should please contact him if I plan my next break away. On 17 October 2020 I send an email to Reyno and Therien letting them know that we wanted to plan our getaway from 20/12/2020 - 2/1/2021. If he could please assist in this as he informed me to contact him as per his email. So late Monday 19 Oct'20 I gave him a call to ask if he receive my mail that was send to him the previous Saturday. He confirmed that he did receive it and will just look at it again to refresh his memory. So the next day still waiting for a reply just to remind him as I can't wait to long as I need to plan for my December holiday in advance. So on 21 Oct'20 he rep**** with an message to say please attached price winners letter. When I opened the attachment it was an old letter dated on 16 Aug'19 and that the price was redeemable and valid till Jan'20. So I wrote back to thank him for the feedback but there are 2 things wrong with the mail. First is there no way I can use the price ae it has expired already and secondly was there no where in the article of 29 May 2020 that was on facebook stipulated that the price is only redeemable out of season. So once again he rep**** to me saying he will make work of it and get Therien to answer on the request. On 22 Oct'20 at 8:04 I received a call from Elrika Botha from ATKV Buffel****rt to apologize for the mistake and she would for us to give her a chance to handle our booking. I said it is fine but we would like the clarity on the price as this was the problem. So she informed me that she can only ask the resort to extend the price and extend it till end of next year as we know it was difficult this year to go away. I told her I am not interested in that and that I have given my dates to Reyno as per request on his first email. Only to be told no I can't use it at that time and that it was only for out of season. So my response was that there was nowhere that it stipulated that it was for out of season and that it was false advertising and very unprofessional for such a big reputable business to send an exprired and out date winners letter to a client. So she said she wil get a manager of the resort to contact me asap. So after my discussion withe her I received an email from Reyno to say that they would love to have us on the resort. I must please see attached email where he asked me for my date choices but I failed to respond to him and that is why I did not receive a winners letter. So I rep**** to say that the mail he was referring to just said when I plan my next getaway that I should contact him. And that I didn't want to get in a dispute with him so I will wait for a manager to contact me as Elrika told me earlier. So he rep**** to say sorry that the winners letter was only an example that was send to me. Up until today I have not received any feedback after the 22 Oct'20 I do find this very unprofessional as we make our membership payments upfront in January of every single year. This has left a sour taste in our mouths and are on the verge of cancelling our membership and maybelook for other resorts to become members. We have heared many complaints about ATKV but we are people who would like to judge for ourselves and that is why we joined. We would like to get feedback from them asap if ever as I see that is how they treat their customers.