⭐ PUBLIC WARNING: Dubai Perfume Orders Not Delivered & Refunds Refused

I (and many others) purchased Dubai perfumes from this seller in September and paid in full, but the orders were never delivered.

After weeks/months of excuses and delays, the seller has now announced that all outstanding orders are cancelled, yet she is refusing to issue refunds.

Instead, customers are being told to:

⚠ Submit order details ⚠ Receive a discount code equal to their order amount ⚠ Re-buy perfume from her website when it reopens

This means consumers do not get their money back, and are forced to spend it again.

Why this is a problem:

❗ Goods were paid for and not delivered ❗ Store credit is being forced instead of refunds ❗ Multiple buyers report non-delivery or **** products ❗ Seller claims she does not need to refund under the CPA — which is incorrect

Under the Consumer Protection Act, if goods are not delivered, consumers are entitled to a full cash refund, not vouchers or discount codes.

I am submitting a complaint to:

📍 National Consumer Commission (NCC) 📍 PayFast / Payment Gateway 📍 HelloPeter 📍 Other consumer platforms

This post is to alert others to my experience and to encourage anyone affected to take action.