Warranty breach

It' been about 3 weeks since I started inquiring about the Windows 8 activation for the Asus laptop we sent for repair following a harddrive damage and motherboard, that we sent for warranty repairs. I have phoned the office numerous times, and each time i was promised a call back with 10 minutes later and it never happened. When I try the cell, it rings with no answer and the office is telling me that he is busy or not available. I took the liberty to contact Partserve in an effort to resolve this on my own, when he stopped taking my calls. Partserve have indicated that they have terminated their contract with Asus and have referred me back to him. <br> <br> We have a product we purchased and can not use because of his inability to assist. We have bought about 5 machines for the office and following this warranty breach of contract we are not seeking legal mediation to be refunded and return all these machines. its safe to say we will not be buying an Asus products going forward. <br>