Based on recent customer reviews, Asus South Africa is drawing sustained criticism, largely around its online store fulfilled by Digital Generation and warranty servicing via Pinnacle Micro. Buyers describe prepaid orders above R20,000 going undelivered, refunds stalling for days or weeks, and repeated requests for proof of payment. Others report warranties never activated, misdiagnosed repairs, unusable ROG reward points, and call centre agents who refuse to escalate. Product complaints include fan noise, crashes, short battery life and proprietary cables. One reviewer praised a helpful individual consultant.
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Asus South Africa
What do customers say about Asus South Africa?
Based on recent customer reviews, Asus South Africa is drawing sustained criticism, largely around its online store fulfilled by Digital Generation and warranty servicing via Pinnacle Micro. Buyers describe prepaid orders above R20,000 going undelivered, refunds stalling for days or weeks, and repeated requests for proof of payment. Others report warranties never activated, misdiagnosed repairs, unusable ROG reward points, and call centre agents who refuse to escalate. Product complaints include fan noise, crashes, short battery life and proprietary cables. One reviewer praised a helpful individual consultant.
Is Asus South Africa trustworthy?
Asus South Africa has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Asus South Africa across 169 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2020
Excellent Customer Service and After-Sales Support
Excellent service from ASUS! I purchased my laptop through Takealot and have been really impressed with the service and support I received from ASUS. After-sales service makes all the difference, and it's refreshing to deal with a company that genuinely cares about its customers. Highly appreciated and highly recommended!
1 reviews | Active since Feb 2020
Excellent Customer Service and After-Sales Support
Excellent service from ASUS! I purchased my laptop through Takealot and have been really impressed with the service and support I received from ASUS. After-sales service makes all the difference, and it's refreshing to deal with a company that genuinely cares about its customers. Highly appreciated and highly recommended!
1 reviews | Active since Jun 2010
POOR After sales service and Onsite Service Support
My brand-new ASUS desktop (purchased 30 June 2026) had to be returned to the supplier (BlueTek) as the DisplayPort was not functioning, making dual-screen mode impossible. After 10 days, I again travelled to Potchefstroom to collect the machine, only to find that the DP issue still existed. In the process of replacing another part, the ASUS rep activated BitLocker on my machine, causing yet another set of problems.
1 reviews | Active since Jun 2010
POOR After sales service and Onsite Service Support
My brand-new ASUS desktop (purchased 30 June 2026) had to be returned to the supplier (BlueTek) as the DisplayPort was not functioning, making dual-screen mode impossible. After 10 days, I again travelled to Potchefstroom to collect the machine, only to find that the DP issue still existed. In the process of replacing another part, the ASUS rep activated BitLocker on my machine, causing yet another set of problems.
1 reviews | Active since Aug 2026
Loud Fan Noise & System Crashes – Asus X1504VAP
I bought a Asus X1504VAP (Intel Core 5 120U, 16GB/512GB SSD, Windows 11 Home) at Makro on the 21 July 2026, and it's been a disappointing purchase. First issue: the fan noise is unacceptable. It runs loudly even during basic web browsing. My 10-year-old Lenovo G580 is quieter than this brand-new laptop, that alone tells you something is wrong with the thermal management on this model. Second, and more serious: the laptop crashed multiple times while I was setting up a database in SQL Server Management Studio — a basic task. I've run the same setup on an old Celeron laptop without a single hiccup. A modern Core 5 with 16GB RAM should handle this without breaking a sweat, let alone crashing. Between the noise and the instability, I feel like I've been sold a lemon. Would not recommend this specific model.
1 reviews | Active since Aug 2026
Loud Fan Noise & System Crashes – Asus X1504VAP
I bought a Asus X1504VAP (Intel Core 5 120U, 16GB/512GB SSD, Windows 11 Home) at Makro on the 21 July 2026, and it's been a disappointing purchase. First issue: the fan noise is unacceptable. It runs loudly even during basic web browsing. My 10-year-old Lenovo G580 is quieter than this brand-new laptop, that alone tells you something is wrong with the thermal management on this model. Second, and more serious: the laptop crashed multiple times while I was setting up a database in SQL Server Management Studio — a basic task. I've run the same setup on an old Celeron laptop without a single hiccup. A modern Core 5 with 16GB RAM should handle this without breaking a sweat, let alone crashing. Between the noise and the instability, I feel like I've been sold a lemon. Would not recommend this specific model.
1 reviews | Active since Jul 2026
I’d give less than 1 star if I could
ASUS is the biggest piece of junk I’ve ever wasted my money on. From the first year of owning it, it’s been nothing but problems. It’s painfully slow, constantly glitches, the screen flashes and randomly goes black, and after only a few years the battery stopped working altogether. I’m genuinely fighting with this thing just to get through my work every day. It’s easily the worst laptop I’ve ever owned. To make matters worse, I’ve also used another ASUS laptop that my family owned, and it was just as slow and glitchy. Based on my experience, this isn’t a one-off. Your slogan is “In Search of Incredible.” Well, keep searching, because you’re nowhere close. Do better.
1 reviews | Active since Jul 2026
I’d give less than 1 star if I could
ASUS is the biggest piece of junk I’ve ever wasted my money on. From the first year of owning it, it’s been nothing but problems. It’s painfully slow, constantly glitches, the screen flashes and randomly goes black, and after only a few years the battery stopped working altogether. I’m genuinely fighting with this thing just to get through my work every day. It’s easily the worst laptop I’ve ever owned. To make matters worse, I’ve also used another ASUS laptop that my family owned, and it was just as slow and glitchy. Based on my experience, this isn’t a one-off. Your slogan is “In Search of Incredible.” Well, keep searching, because you’re nowhere close. Do better.
1 reviews | Active since Jun 2026
ASUS - Never again!
I won't be purchasing another ASUS laptop. The customer service experience has been extremely disappointing. Support is difficult to access, communication can be challenging, there is limited local support, and the device has been through multiple repairs. On top of that, the battery performance has been poor. What makes this even more frustrating is that this was marketed as a premium product. Spending over R40,000 on a laptop should come with reliable after-sales support and a quality ownership experience. Unfortunately, that has not been my experience, and the lack of support has completely undermined the value of the product.
1 reviews | Active since Jun 2026
ASUS - Never again!
I won't be purchasing another ASUS laptop. The customer service experience has been extremely disappointing. Support is difficult to access, communication can be challenging, there is limited local support, and the device has been through multiple repairs. On top of that, the battery performance has been poor. What makes this even more frustrating is that this was marketed as a premium product. Spending over R40,000 on a laptop should come with reliable after-sales support and a quality ownership experience. Unfortunately, that has not been my experience, and the lack of support has completely undermined the value of the product.
1 reviews | Active since May 2026
No product, No refund, No communication
Whatever happens don’t buy your laptop from here. If you really really want an asus go to incredible connections or any other reseller. I promise these bad reviews don’t even cover half of it. I saved up and paid in full for a laptop over 20k and 10+ days later I have no laptop and no refund. Even worse they aren’t saying anything about it they just keep asking for a POP I sent so many times already. I don’t know if or when I’ll see my money. I started a new job and neeeed a laptop asap but I can’t even buy another because they have the money. It’s so disappointing because I was looking forward to it and my job is now in jeopardy. This type of communication with the amount of money is so terrible. 😞
1 reviews | Active since May 2026
No product, No refund, No communication
Whatever happens don’t buy your laptop from here. If you really really want an asus go to incredible connections or any other reseller. I promise these bad reviews don’t even cover half of it. I saved up and paid in full for a laptop over 20k and 10+ days later I have no laptop and no refund. Even worse they aren’t saying anything about it they just keep asking for a POP I sent so many times already. I don’t know if or when I’ll see my money. I started a new job and neeeed a laptop asap but I can’t even buy another because they have the money. It’s so disappointing because I was looking forward to it and my job is now in jeopardy. This type of communication with the amount of money is so terrible. 😞
1 reviews | Active since May 2024
Agent
Mmakgotso Mo***eng was of great assistance and ensured that service was carried out properly
1 reviews | Active since May 2024
Agent
Mmakgotso Mo***eng was of great assistance and ensured that service was carried out properly
1 reviews | Active since Mar 2026
ASUS selling products they do not have.
I bought a laptop under the impression that I was buying directly from ASUS, only to find I was buying from a third party called Digital generation. A week after they told me they had no stock and it could take over two weeks, I was give a refund option instead of them refunding me they sent a false email with a tracking number for me to track my parcel. I than called a couple of days later for assistance with the tracking number of the parcel only to find out there was not such parcel. They have since promised me a refund but I’m still waiting. The laptop is still being advertised online under the name ASUS South Africa but you guys know very well it’s out of stock. Why does the store online read as ASUS South Africa instead of Digital Generation?
1 reviews | Active since Mar 2026
ASUS selling products they do not have.
I bought a laptop under the impression that I was buying directly from ASUS, only to find I was buying from a third party called Digital generation. A week after they told me they had no stock and it could take over two weeks, I was give a refund option instead of them refunding me they sent a false email with a tracking number for me to track my parcel. I than called a couple of days later for assistance with the tracking number of the parcel only to find out there was not such parcel. They have since promised me a refund but I’m still waiting. The laptop is still being advertised online under the name ASUS South Africa but you guys know very well it’s out of stock. Why does the store online read as ASUS South Africa instead of Digital Generation?