MW
Mary-Anne Wessels

1 reviews | Active since Dec 2017

23 Feb 2018, 22:56

Unprofessional service

Had a really bad experience, bought an ASUS gaming laptop about a year ago. A month after purchase the track pad started popping up and the screen bezil started pulling away. As I am a student and only have this device to use, it's hard for me to send my laptop away for up to a month. Between December 2017 and January 2018 I sent my laptop in for repairs under warranty. They literally told me at the shop where I purchased it that they used double sided tape to fix it, and it was also one of ASUS' technician's direct words to me. After the repairs, when I received my laptop back, the problems weren't fixed as the track pad is now lifting up even worse, and the bezil just clicks out when I close the laptop screen, the technician's words were that it might be pulling loose because of the heat... I am really unsatisfied and would not recommend this product to anyone, as I ordered new parts through ASUS and I haven't had any feedback about that, and it's been almost 2 months now. Also, I reported this problem online, and they just said I must send it in again, after my device got scratches at the repair center as well and the parts weren't even fixed properly. How can I support such a product if this is the service they deliver to their clients? Really disgusted.

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