Sub-par ASUS service on Laptop Warranty

Brand new Asus Vivobook Pro purchased and less than a month into owning the device the deevice was faulty. Laptop was sent in and confirmed to be a factory default. CPA was submitted to ASUS and its been nearly another month and no updates, notifications from their service desk on the laptop replacement. Extremely poor service and customer satisfaction from ASUS. If service is what you are looking for, dont expect it from them.

I have had to liaise with a service technician from the repair centre for updates - which is not part of his job description.

I will update this review should there be any notable change or "support" from ASUS.