So far impossible to contact ASUS re problems.

I'm trying to give the company a chance to answer questions about poor battery life (<2 hours) and lag in programme loading (i7, 1TB HDD). The laptop is less than 1 year old. So the email address on their home page is incorrect and when one goes through the slow process of filling in their online complaint form and finally gets to the captcha, an error message appears. I tried 3 times and then the page reverted to the start of the process. Seriously? I doubt anyone from ASUS is reading this (as see no other feedback was answered). Please prove me wrong and allow a customer to make contact.