Shocking Service - ASUS & PINNACLE

I bought a new Asus Zenbook - Notebook. From day one, the unit gave issues powering up.

We returned back to RSA and was advised by ASUS South Africa that I drop the unit off with Pinnacle for an assessment. They app**** for the unit to be replaced by ASUS South Africa support as it is still in warranty. This was subsequently denied and ASUS RSA said that the claim needed to be done via ASUS Dubai support. ASUS Dubai advised that it should be replaced by ASUS RSA as so it goes.

Following a trail of emails and correspondence between ASUS RSA, ASUS Dubai and Pinnacle (ASUS RSA repair centre) - the unit is still at Pinnacle and not in use. Regardless of registering the unit on the online Asus portal to activate the warranty, this has clearly not made a difference.

To date, it is almost 2 months later and I am having to drive the resolution from my side with very little assistance. Shocking.

Both Pinnacle and ASUS support (RSA and Dubai) have been uttering under par and have provided nothing short of poor service.

I strongly suggest that nobody supports ASUS and Pinnacle moving forward as my experience has been atrocious.