SC
Shaun C

1 reviews | Active since May 2021

06 Oct 2021, 17:05

Poor aftermarket and Warranty policy

After purchasing a new laptop in February 2021, the screen has been damaged by a design flaw that creates scratch marks on the screen caused by the laptop frame between the keyboard and the mousepad. 6 months later, The Asus support team indicates that it was user misuse and is not covered under the warranty. This is by far the worst aftermarket service ever. Would NOT recommend Asus to anyone

0
Replies (1)
Asus South Africa
Asus South Africa's reply16 Nov 2021, 12:42
Official
 
Good day, Your voice matters and we value your review. Please visit our page  Your Voice Matters (asus.com) and submit your review so we can better our service to you. There are free prizes to claim with every review T&C apply