Poor after-sales service!!

After purchasing an ASUS Transformer book, it unfortunately broke down.<br> <br> ASUS informed us that it should be sent to Ensure Services, who does all their warranty repairs in South Africa.<br> <br> Now, the item has been faulty and unusable for over 4 months. Their repair center service provider collected the item, took 3 months to repair and then returned it with a shattered screen. To this date we are still struggling to have them repair the screen which was damaged under their supervision.<br> <br> Phoning ASUS directly does not help as their consultants DO NOT care and say it is not their problem and we should sort it out ourselves with their service provider and courier, eventhough it is their product and reflects negatively upon them for appointing such poor and negligent service providers.<br> <br> RECONSIDER WHO HANDLES YOUR WARRANTIES ON YOUR BEHALF!!!