Nightmare Experience: 0.5 Stars for ********** Online Purchase & Customer Service!

I recently purchased an Asus laptop online, and I can't even begin to describe how frustrating the entire experience has been. The product itself is fine (well still do not have it, however my previous laptop) — no issues there — but the online ordering and customer service are downright abysmal.

First off, when you place an order, you’re not told upfront that it will take a minimum of 7 working days for a tech company to process your order. Had I known this in advance, I would've just gone through a retailer. It’s hidden in the fine print, so good luck finding that information before you commit to buying. By the time I reached out to customer service, I felt completely in the dark. There was no communication unless I chased them down.

What's worse is that this seems to be an ongoing issue with Asus—if you check reviews, you’ll see a pattern of terrible online experiences and long processing times, yet nothing appears to be changing. It’s incredibly frustrating, and I honestly feel like I’ve been ****med. I love the brand, but after this experience, I’ll be running in the opposite direction—literally. Luckily, I’m a trail runner, so at least my hill runs will be a bit easier from now on.

Save yourself the hassle. Read the reviews before buying. Trust me, it’ll save you unnecessary anxiety and frustration. I wish I had.