Empty promises from ASU’s with bad product

I bought my nephew a laptop in end February or early March and it only worked for 2 weeks or less. I took it back in to Game Green Acres for them to check what the issues is and till today the 24th of April 2024 he haven’t received it back.

He is a student that needs the laptop, with tests, assignments, online classes and many more.

He went to Game several times and we even asked that they maybe give us a new laptop or refund us to no joy. My husband flew to PE and they promised to give him back a laptop within a day or 2 which did not happen and it have been more than 3 weeks again with no help.

They are giving him a run around and still no help. If a new laptop works only for 2 weeks clearly there is something wrong with it hence we asked for atleast a new one cause he really needs to do school work and he is approaching his exams and we are still awaiting.

I don’t know if Game is the issue or Asus is the one with there issue but there is definitely something not adding up.

We really need your help and the laptop to be replaced urgently