Dont buy ASUS

We are absolutely appalled by what transpired during the recent service visit. The technician was instructed to simply replace a faulty charge cable—something he himself acknowledged was the actual issue. Instead of sticking to this clear and direct task, he went ahead and tampered with the BIOS settings, which inexplicably triggered Bitlocker Mode.

This is where things spiraled out of control: our client never enabled Bitlocker. Yet due to this unnecessary interference, the system locked up, forcing a reformat of the drive and a complete reinstallation of Windows. As a result of this careless handling, all of our client’s data was permanently erased.

We’re left wondering—how are your technicians not properly trained to handle such basic yet critical tasks? Why did he feel the need to delve into BIOS configurations & strip the computer, when the job was simply to replace a charge cable? This level of recklessness is outrageous and entirely unacceptable.

Our client is furious and is demanding immediate accountability. Who will be covering the cost of recovering his lost work and compensating for the severe disruption caused? This isn’t just poor service—it’s a total failure of professional responsibility.