Customer Service

I bought a Notebook in January 2017... In October 2017 the hard drive and mother board was replaced, jobcard ********** . It was at the workshop 6 WEEKS awaiting parts. The same problem presented in March 2018, jobcard ********** , and the feedback was the the warranty expired a week before the machine went in. And the only feedback was the Asus SA is not willing to repair the laptop under GOODWILL, and quoted us almost R16 000 for the repair. We have sent numerous mails, requesting Asus SA to contact us with this regards, as it is just unacceptable that a company as big as ASUS has such terrible customer service. Not even the people at Mustek that is doing the repairs is coming back to us as we tried to contact them when we could not get anybody to get back to us from Asus. It was almost 2 months that the NOTEBOOK has been booked in and we have had NO luck with anybody contacting us with this regard. It is a disgrace! I will not recommend ASUS to anybody as the back-up service has really been bad, well actually there has not been ANY back-up service.