Beware dealing with Asus South Africa - Shady and ********* business practices

I purchased an ROG Ally X from Asus on 27-06-2024, at the time it was not clear the product was only on preorder and they even had an option for next day delivery which I paid for.

After calling in I was told the device would only be delivered in August. I asked for a refund for the next day delivery option that I paid for as the device was only scheduled a month later, and after multiple attempts I was told that the "next day delivery" option would apply from when the item was officially in stock, a month later, which I found very misleading. When the item finally was in stock, it was sent to me on 12/08/2024. The item was faulty out of the box, I called in on 13/08/2024 and reported this and I was told to send it back for a replacement. I requested a new device before the end of the week as I was travelling on 17/08/2024, to which I was told by the consultant, they would try their best. The device was collected by Asus on 15/08/2024 and after collection I called in to confirm the replacement device would be sent to me before my travels. I was told by the consultant that the device was sold out and a new device would only be sent to me during September 2024. Obviously finding this unacceptable I requested a full refund, to which I was told would be processed. On 23/08/2024 I had still not received my refund so I called Asus and was told they still needed to "assess" my device and that thereafter the refund would take 7-14 working days.

It is absolutely not acceptable that a company can sit with my money for almost 3 months by hiding behind policies that were never conveyed to the customer. It's also unacceptable that I sent back a faulty item that I waited a month and a half for only to be told I would not be prioritised with stock and would have to wait a further month for a replacement, or a refund.

Their adverts are false and misleading, their policies are shady and ********* and I am on the verge of opening a case at the police station for *****.

To date no one from Asus has contacted me to resolve this after multiple requests for superiors to call.