RS
Rajesh S
1 reviews | Active since Mar 2020
10 Sept 2023, 11:34
******* ASUS TUF 15
I bought an ASUS TUF 15 in March 2022. Since then, AS THE WARRANTY EXPIRED, the webcam has stopped working. The sound, wifi icons do not work. ASUS Customer service are the biggest bunch of idiots who cannot understand the issues with their ******* product and continuously provide irrelevant solutions. The machine is an expensive piece of JUNK and should be confined to the ******* bins. PLEASE DO NOT LISTEN TO SALES PERSONS WHO ADVISE YUO TO BUY AN ASUS PRODUCT. RATHER STICK TO HP OR DELL IN THIS PRICE RANGE.
Helpful (0)
Replies (5)0
Replies (5)
Asus South Africa's replyOfficial
13 Sept 2023, 11:43Good day Rajesh,
We apologize that you are having a bad experience with our product. There are certainly ways in which we can assist you. However to streamline this process we will need some personal details in order to better assist. Please can you send me your email address so I can reach out and we can see how we can better assist
We apologize that you are having a bad experience with our product. There are certainly ways in which we can assist you. However to streamline this process we will need some personal details in order to better assist. Please can you send me your email address so I can reach out and we can see how we can better assist
Asus South Africa's reply13 Sept 2023, 11:43
Official
Good day Rajesh,
We apologize that you are having a bad experience with our product. There are certainly ways in which we can assist you. However to streamline this process we will need some personal details in order to better assist. Please can you send me your email address so I can reach out and we can see how we can better assist
We apologize that you are having a bad experience with our product. There are certainly ways in which we can assist you. However to streamline this process we will need some personal details in order to better assist. Please can you send me your email address so I can reach out and we can see how we can better assist
RS
Rajesh S's updateReviewer Update
13 Sept 2023, 17:34Hi, my email address is ***. Cell ***.
RS
Rajesh S's update13 Sept 2023, 17:34
Reviewer Update
Hi, my email address is ***. Cell ***.
RS
Rajesh S's updateReviewer Update
14 Sept 2023, 07:43Hi ASUS South Africa,
Please consider the following:
1. Take back your faulty computer and refund me the purchase price OR
2. Replace the faulty computer with a similar specification machine.
Lets see your commitment to customer service.
DELL showed us customer service when they refunded a machine with a faulty keyboard. This happened as the warranty expired, SIMILAR to my experience here.
Please consider the following:
1. Take back your faulty computer and refund me the purchase price OR
2. Replace the faulty computer with a similar specification machine.
Lets see your commitment to customer service.
DELL showed us customer service when they refunded a machine with a faulty keyboard. This happened as the warranty expired, SIMILAR to my experience here.
RS
Rajesh S's update14 Sept 2023, 07:43
Reviewer Update
Hi ASUS South Africa,
Please consider the following:
1. Take back your faulty computer and refund me the purchase price OR
2. Replace the faulty computer with a similar specification machine.
Lets see your commitment to customer service.
DELL showed us customer service when they refunded a machine with a faulty keyboard. This happened as the warranty expired, SIMILAR to my experience here.
Please consider the following:
1. Take back your faulty computer and refund me the purchase price OR
2. Replace the faulty computer with a similar specification machine.
Lets see your commitment to customer service.
DELL showed us customer service when they refunded a machine with a faulty keyboard. This happened as the warranty expired, SIMILAR to my experience here.
Asus South Africa's replyOfficial
14 Sept 2023, 07:51Good Morning Rajesh,
Unfortunately your contact details are not displaying on the Hello Peter portal for Privacy reasons, We can request that you follow the link below and then request our call centre to be put through to the ecommerce Managers as arranged, We will then assist you via email to see what we can do.
ASUS Live Chat
Unfortunately your contact details are not displaying on the Hello Peter portal for Privacy reasons, We can request that you follow the link below and then request our call centre to be put through to the ecommerce Managers as arranged, We will then assist you via email to see what we can do.
ASUS Live Chat
Asus South Africa's reply14 Sept 2023, 07:51
Official
Good Morning Rajesh,
Unfortunately your contact details are not displaying on the Hello Peter portal for Privacy reasons, We can request that you follow the link below and then request our call centre to be put through to the ecommerce Managers as arranged, We will then assist you via email to see what we can do.
ASUS Live Chat
Unfortunately your contact details are not displaying on the Hello Peter portal for Privacy reasons, We can request that you follow the link below and then request our call centre to be put through to the ecommerce Managers as arranged, We will then assist you via email to see what we can do.
ASUS Live Chat
RS
Rajesh S's updateReviewer Update
15 Sept 2023, 12:44Hi ASUS,
Are you going to respond to me? I have provided my contact details on the private chat. Please respond urgently.
Are you going to respond to me? I have provided my contact details on the private chat. Please respond urgently.
RS
Rajesh S's update15 Sept 2023, 12:44
Reviewer Update
Hi ASUS,
Are you going to respond to me? I have provided my contact details on the private chat. Please respond urgently.
Are you going to respond to me? I have provided my contact details on the private chat. Please respond urgently.