CT
Corlieus T
1 reviews | Active since Jan 2019
15 Jun 2020, 11:47
ASUS South Africa service TERIBBLE!!!
I purchased an asus laptop that started to give me hardware issues still within the warranty period. I tried calling the phone line of asus south africa. The assistant on the line insulted me because i refused to pay for the repairs.
I cannot send my notebook in for 2 weeks to be repaired since i need it every day to complete my studies. However even though still under warrenty Asus doesn’t give me the option to receive a prompt repair or temporary substitute computer.
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Asus South Africa's replyOfficial
16 Sept 2020, 20:23Good day Corlieus,
Thank you for contacting ASUS. We apologize for the issues you are having with your notebook.
Please may you log a fault on your MyASUS app which can be found on your notebook.
Once the fault is logged we will be able to assist.
Kind regards,
ASUS South Africa
Thank you for contacting ASUS. We apologize for the issues you are having with your notebook.
Please may you log a fault on your MyASUS app which can be found on your notebook.
Once the fault is logged we will be able to assist.
Kind regards,
ASUS South Africa
Asus South Africa's reply16 Sept 2020, 20:23
Official
Good day Corlieus,
Thank you for contacting ASUS. We apologize for the issues you are having with your notebook.
Please may you log a fault on your MyASUS app which can be found on your notebook.
Once the fault is logged we will be able to assist.
Kind regards,
ASUS South Africa
Thank you for contacting ASUS. We apologize for the issues you are having with your notebook.
Please may you log a fault on your MyASUS app which can be found on your notebook.
Once the fault is logged we will be able to assist.
Kind regards,
ASUS South Africa