Asus & Outsurance

<p>Outsurace SA replaced my ****** laptop after a ******* at home. They send send us a Asus F554L laptop.</p> <p>This object is still non functional.</p> <p>It worked a few times and afterwards it no switching on. Absoluting nothing and we have it now for twelve months exactlly. I made contact with Asus via Facebook they adviced me to contact Ensure. I also send several letters to Asus technical team which also adviced me to contact Ensure. </p> <p>Eventually, I made contact with Outsurance they arrange for this laptop to be delivered to Ensure. It came back, still in the same position since according to Ensure we've opened this laptop , therefore no warranty etc....</p> <p>How stupid can I be? </p> <p>I really cannot accept this. No one can just deliver me a faulty item and put blame on me....</p> <p>I need now a reference number for this to be taken further to the designated Ombudsman.</p> <p> </p>