BW
Bradley W

1 reviews | Active since Jan 2013

17 Feb 2021, 16:46

ASUS is absolutely S%$t Product and misrepresentation of TUF GAMING

I bought an ASUS TUF GAMING FX505DT LAPTOP in 2019, after having the unit for 2 months the fans kept making a clicking sound, then 4 months down the line when playing a game the laptop overheated and had blown the GPU where I could only book the unit in at RECTRON (Pty) Ltd Johannesburg 6 months later as I needed the unit to still work on. Now Rectron has informed me that they can not repair the unit because the middle USB is bent, The USB works and has nothing to do with the GPU or the fans, but the GPU is imbedded in the mainboard so the warranty is void. In South African law and the CPA says differently as its not fair or reasonable, not to mention the USB is bent from pulling out the gaming mouse USB so much for military ware TUF gaming. If this is not blatant misrepresentation as well. If there are more people, I'm more than willing to bring a class action and Kick ASUS out of South Africa

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Replies (1)
Asus South Africa
Asus South Africa's reply25 May 2021, 10:16
Official
 
We are sorry to hear about the issue you are experiencing with your device.

Please fill out our support form on our website, from here we have a 48-hour turn around where we will get back to you on your issue:  Official Support | ASUS South Africa 

Kind Regards
ASUS South Africa