RB
Rikus B
1 reviews | Active since Oct 2020
07 Aug 2023, 19:26
Asus fails customer
Purchased a ASUS - ROG Strix Go 2.4 Wireless Gaming Headset via Takealot. Noticed after some time the plastic above the earpiece arm was broken. The plastic is very fragile and headset was on a stand to minimize wear and tear. Device send back to takealot to replace, week later only there appeared a replacement rejected message on the return feed. When queried takealot couldent find the reason and was helpless in resolving. They just ended up sending device back with no reason. Asus this products design is weak at best.
Helpful (0)
Replies (2)0
Replies (2)
Asus South Africa's replyOfficial
08 Aug 2023, 09:43Good Day
We apologize that you feel ASUS has failed you. unfortunately, this device was not assessed by an ASUS repair center and only by Takealot and it is at their discretion if they will offer a refund or replacement or if the device is in fact faulty. ASUS however does in fact offer certain warranties on faulty devices so I would suggest that you contact us directly via our service centre through our live chat ASUS Live Chat they can properly advise you on the process.
We apologize that you feel ASUS has failed you. unfortunately, this device was not assessed by an ASUS repair center and only by Takealot and it is at their discretion if they will offer a refund or replacement or if the device is in fact faulty. ASUS however does in fact offer certain warranties on faulty devices so I would suggest that you contact us directly via our service centre through our live chat ASUS Live Chat they can properly advise you on the process.
Asus South Africa's reply08 Aug 2023, 09:43
Official
Good Day
We apologize that you feel ASUS has failed you. unfortunately, this device was not assessed by an ASUS repair center and only by Takealot and it is at their discretion if they will offer a refund or replacement or if the device is in fact faulty. ASUS however does in fact offer certain warranties on faulty devices so I would suggest that you contact us directly via our service centre through our live chat ASUS Live Chat they can properly advise you on the process.
We apologize that you feel ASUS has failed you. unfortunately, this device was not assessed by an ASUS repair center and only by Takealot and it is at their discretion if they will offer a refund or replacement or if the device is in fact faulty. ASUS however does in fact offer certain warranties on faulty devices so I would suggest that you contact us directly via our service centre through our live chat ASUS Live Chat they can properly advise you on the process.
RB
Rikus B's updateReviewer Update
10 Aug 2023, 09:33This device was purchases by me in January 2023...not even 9months yet...surely you have a warrantee for at lest 12months
Here is your ASUS live chat feedback...if Asus is at all intrested you can pick this up here.
Re: Peripherals & Accessories ROG STRIX GO 2.4; ASUS Service No=E***
ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
Here is your ASUS live chat feedback...if Asus is at all intrested you can pick this up here.
Re: Peripherals & Accessories ROG STRIX GO 2.4; ASUS Service No=E***
ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
Because of this the warranty for this product is 0 (Zero) in our system, but the reseller will offer the full warranty as stated on the box, or whatever is printed on the Invoice. Please check your Invoice for more information and contact your reseller for assistance.
RB
Rikus B's update10 Aug 2023, 09:33
Reviewer Update
This device was purchases by me in January 2023...not even 9months yet...surely you have a warrantee for at lest 12months
Here is your ASUS live chat feedback...if Asus is at all intrested you can pick this up here.
Re: Peripherals & Accessories ROG STRIX GO 2.4; ASUS Service No=E***
ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
Here is your ASUS live chat feedback...if Asus is at all intrested you can pick this up here.
Re: Peripherals & Accessories ROG STRIX GO 2.4; ASUS Service No=E***
ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
Because of this the warranty for this product is 0 (Zero) in our system, but the reseller will offer the full warranty as stated on the box, or whatever is printed on the Invoice. Please check your Invoice for more information and contact your reseller for assistance.