Asus Angst.

Around 2 years ago, my laptop was failing and against my wishes and better judgement, my husband and our 'IT guru' decided I should have an Asus Zen Book 14, which was hideously expensive. Almost immediately there were problems with the Audio Wizard and Asus was extremely unhelpful in sorting that out. As for the much vaunted battery life, well yes if you don't use the machine. Under normal use, it will need plugging in after a maximum 4 hours. However, my real problem and disappointment is that less than 2 weeks, the letter i key came off the keyboard. Our 'IT guru; looked at it and contacted Asus. He then took the machine to them, under his belief that the laptop had a 2 year warranty. Sadly, he was wrong, the warranty was for 1 year and Asus are not prepared to help out at all. I am supposed to buy a new keyboard for R2000, when the laptop itself cost R21,000 2 years ago. Apparently, Asus classifies such an event as 'malicious damage'. All I can say is that I have been using computers for nearly 50 years and before that type writers and this is the first time I have experienced the loss of a key from the clunky great machines of the 1970s to a mini iPad. So now I must cope with a missing I key as best I can. The laptop was far too expensive initially to change now. This just proves that 'state of the art' isn't always what it advertises itself as and nothing is of any value without proper and considerate backup service.