PG
Paul G

1 reviews | Active since Mar 2009

01 Oct 2020, 08:05

5 months and laptop still not repaired

Hi

Without prejudiced

My laptop was sent booked in for repairs on 4th May 2020. On the 7th May it was closed and returned. Laptop wasn't fixed. It was then send in again. On 26 June the laptop was M/B was replaced and returned. Laptop still couldn't turn on. On 7 August laptop was returned laptop wasn't working correctly. It was sent back. As of today it is still awaiting parts (M/B and adapter). This is 5 months now. During this time I have reached out to Asus with old receiving generic apologies.

I have seek legal advice. I have been informed that this is in breach of the consumer protection act.

I am not longer wanting the laptop and am requesting a refund.

Should this not be resolved adequately, I will follow with formal legal proceedings.

Regards

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