QV
Qinso V
1 reviews | Active since Nov 2019
25 Jul 2025, 12:44
Poor Service Delivery as Body corp
I am very disappointed in the level of service I received from ASI Property, especially the managing agent who managed the Precinct where I stay at in Jackal Creek Golf Estate in Pinehurs,t the lady that goes by the name: Natasha Idle and the rest of team keep disappointing me yet I am pay my levies upfront all the time when I need assistance I am never assisted I can even escalate this matter
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ASI Property Management's replyOfficial
03 Sept 2025, 11:49Dear Qinso V,
Thank you for sharing your feedback. We are sorry to hear about your disappointment and the challenges you have experienced. At ASI Property, we take service delivery seriously and always strive to support our residents promptly and effectively.
With regard to the recent concerns raised at Jackal Creek Golf Estate, please note that the sewer blockages have since been resolved. We are actively engaging with the City of Johannesburg to improve response times and escalation processes, as Johannesburg Water is ultimately responsible for all manholes, even within private estates, under Sections 9(1)(a) and 14(1) of the bylaws.
To ensure efficient resolution of such matters in future, all sewer-related issues must be reported by your Precinct Managing Agent through the City’s official channels (call centre, walk-in service, or e-Services portal). After hours, the Security Control Room can assist with logging calls, but follow-up remains with the Managing Agent.
We acknowledge the frustration delays can cause and are working on formal escalation procedures to improve turnaround times. Please feel free to reach out to us directly at [insert email/phone] so we can look into your specific concerns and assist you further.
Kind regards,
The ASI Property Team
The ASI Property Team
ASI Property Management's reply03 Sept 2025, 11:49
Official
Dear Qinso V,
Thank you for sharing your feedback. We are sorry to hear about your disappointment and the challenges you have experienced. At ASI Property, we take service delivery seriously and always strive to support our residents promptly and effectively.
With regard to the recent concerns raised at Jackal Creek Golf Estate, please note that the sewer blockages have since been resolved. We are actively engaging with the City of Johannesburg to improve response times and escalation processes, as Johannesburg Water is ultimately responsible for all manholes, even within private estates, under Sections 9(1)(a) and 14(1) of the bylaws.
To ensure efficient resolution of such matters in future, all sewer-related issues must be reported by your Precinct Managing Agent through the City’s official channels (call centre, walk-in service, or e-Services portal). After hours, the Security Control Room can assist with logging calls, but follow-up remains with the Managing Agent.
We acknowledge the frustration delays can cause and are working on formal escalation procedures to improve turnaround times. Please feel free to reach out to us directly at [insert email/phone] so we can look into your specific concerns and assist you further.
Kind regards,
The ASI Property Team
The ASI Property Team