Horrible

Item: ASI Property Management
Rating: 1
Author: Aneesa H

I would give a zero if I could. These people take our money every month, the complex is not maintained, we are frequently cut off by city power due to them not paying the complex bill and when asked for a statement on how levies are spent we are kicked off the complex group. Do not use these people for property management!! Useless and they don't even respond to issues.

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Replies (1)

ASI Property Management's replyOfficial

20 Jun 2025, 15:24

Dear Aneesa,

Thank you for your review. We value all forms of feedback as it provides us with an opportunity to reflect and improve our service delivery.

Following our investigation into the matters raised, we would like to provide the following clarification:

The ongoing maintenance of an estate falls under the jurisdiction of the Body Corporate. As the managing agent, our role is to provide guidance and support, while final decisions rest with the Trustees and members of the Body Corporate. We act in accordance with their instructions.
With regard to the recent electricity disconnections, we wish to clarify that these were in no way due to any failure on our part to settle accounts. All municipal accounts have consistently been paid on time and remain in good standing. The disconnection that occurred on the evening of 19 May 2025 was an ******* act by an individual allegedly attempting to solicit a bribe from the complex. As soon as we became aware of this, we reported the matter and lodged a formal dispute with the municipality.
Additionally, on 18 June 2025, the main bulk electricity meter for the complex caught fire and was damaged. We immediately notified the municipality and have been actively following up on the matter. However, please note that we do not have control over the municipality’s response times.

We remain committed to supporting the Body Corporate and residents to the best of our ability and within the limits of our mandate.

Kind regards, The ASI Property Team

ASI Property Management's reply20 Jun 2025, 15:24

Official

Dear Aneesa,

Thank you for your review. We value all forms of feedback as it provides us with an opportunity to reflect and improve our service delivery.

Following our investigation into the matters raised, we would like to provide the following clarification:

The ongoing maintenance of an estate falls under the jurisdiction of the Body Corporate. As the managing agent, our role is to provide guidance and support, while final decisions rest with the Trustees and members of the Body Corporate. We act in accordance with their instructions.
With regard to the recent electricity disconnections, we wish to clarify that these were in no way due to any failure on our part to settle accounts. All municipal accounts have consistently been paid on time and remain in good standing. The disconnection that occurred on the evening of 19 May 2025 was an ******* act by an individual allegedly attempting to solicit a bribe from the complex. As soon as we became aware of this, we reported the matter and lodged a formal dispute with the municipality.
Additionally, on 18 June 2025, the main bulk electricity meter for the complex caught fire and was damaged. We immediately notified the municipality and have been actively following up on the matter. However, please note that we do not have control over the municipality’s response times.

We remain committed to supporting the Body Corporate and residents to the best of our ability and within the limits of our mandate.

Kind regards, The ASI Property Team